What Your Hands Are Secretly Telling Others
Barbara Pachter
Pachter & Associates

never know what to do with my hands when I’m standing
around at a party or business function, and I’m all too aware of
when people around me fidget with paper clips or pens during a
meeting or even at the kitchen table.
Hand motions can easily send the wrong
message in business and personal interactions, says business
communications expert Barbara Pachter. She tells about the
unfortunate speaker who kept beating his leg with his pointer,
distracting his audience throughout his entire presentation.
Another man pounded on the table when he asked a question of a
high-ranking executive (the employee was fired a week later).
Barbara is president of Pachter &
Associates, a communications training firm based in Cherry Hill,
New Jersey (www.pachter.com), and author of several
books, includingWhen the Little Things Count... and They
Always Count: 601 Essential Things That Everyone in Business
Needs to Know. She notes that for better or worse,
people tend to believe body language over words. Among the most
common gestures and unintended messages...
Finger-pointing,
like pounding the table, is considered an act of
aggression. Barbara says that people often have no idea just how
aggressive the gesture can seem -- and how often it invites an
aggressive response.
Leaning back with both hands behind
your head during a conversation may be
perceived as arrogant. Wringing your hands can be interpreted as a
sign of discomfort.
Hands on your
hips can
be seen as either arrogance or aggression.
Jiggling
coins, twisting
your hair, tapping your feet and the like communicate
nervousness -- not something you want to do during
negotiations, interviews or even conversations with family
members or friends. These habits also can be very distracting
to others.
Crossing your
arms can
be perceived as defensiveness. Like many of Barbara’s female
clients, I tend to cross my arms and hug my hands to my body.
Sometimes I do it because I’m feeling cold -- and sometimes simply
because I feel more comfortable that way. But, according to
Barbara, the perception of defensiveness is reality.
To find out which gestures are getting in
your way, Barbara suggests asking for feedback from colleagues or
friends -- or having someone tape you during a conversation or
while rehearsing a speech. Once you know what you are doing wrong,
you will be able to start catching yourself right after you do it
-- and, in time, you’ll be able to prevent it.
Hand motions aren’t all bad, of course. They
help emphasize key points -- as President Truman did with his
famous "chopping wood" gesture (he moved his hands up and down with
the palms facing one another). They communicate emotions and
enliven conversations and presentations. When Barbara teaches
presentation skills, she urges clients to vary their gestures
instead of using the same ones over and over
again. Other
guidelines...
Keep gestures above the waist
-- to
convey strength and confidence.
Don’t invade other people’s personal
space. Keep your hands within your
own space. If your gestures are too close to another person, they
can be perceived as aggressive.
When someone is talking, keep your
hands still, in your lap or by your
sides.
When you’re speaking, keep your
hands motionless some of the time. This is very difficult for me
to do -- friends say that I wouldn’t be able to talk if I couldn’t
move my hands. Then again, I’m in great company. Barbara tells me
that people said the same thing about President Truman.